Accessibility statement for the Free School Meals Website

This website is run by Leicester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

zoom in up to 300% without the text spilling off the screen
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

not all content is included in landmark

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email customer.service@leicester.gov.uk

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Web Management Team at webteam@leicester.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Leicester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is almost compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

not all content is included in landmark

Content that is not within the scope of the accessibility regulations

PDFs and other documents

If we include any documents from schools, these may not be accessible. Contact the school directly for any information needed.

How we test this website

This website is crawled and tested by our automated monitoring system every 7 days

The Web Developmnent Team perform internal testing periodically and act upon user feedback when we receive it.

What we’re doing to improve accessibility

We are continually working to make improvements to this website.

This statement was prepared on 29/07/2020 by the Web Development Team.

It was last updated on 29/07/2020.